Welfare

Job description

• Receiving and providing information to customers about the company's services, products, and promotional programs (if any) 
• Receiving information requested by customers by phone accurately, completely, and quickly in accordance with regulations
• Listening to and recording customer comments and complaints 
• Forwarding them to relevant functional departments for resolution
• Performing other duties as assigned by the Board of Directors.

Requirements

• Have an Intermediate or higher diploma..
• One to two years of experience managing a call center.
• Excellent computer skills (MS Word, MS Excel)
• Capable of handling situations and communication.
• Take turns working. Shift 1: 08:00 - 17:00. Shift 2: 13:00 - 21:00.
• Working days: five per week, including weekends and holidays.
• Has immediate job prospects.
• Speak with a neutral accent; avoid a lisp, stutter, or heavy accent.

Possibilities at GIC

• Collaborating with individuals from Vietnam, Europe, and Asia
• Gain valuable professional and personal experience in the quickly expanding economic sector
• Stable and welcoming workplace
• Competitive salary and benefits
• Promising job prospects