To help customers recognize and avoid risks, Bao hiem Toan Cau - GIC has issued the following important warnings:

One of the most common signs of these scams is receiving a call from an unknown number. These numbers often have a strange country code that does not belong to Vietnam (+84), display a "+" sign at the beginning but are not recognized as legitimate international numbers, or originate from overseas or impersonated personal numbers.

Meanwhile, GIC only contacts customers using the official numbers 028 7300 6486 and 028 7770 6486. For customer support, GIC can be reached via the official hotline 1900 6486 or 1800 6786.

In addition to using unknown phone numbers, scammers employ various deceptive tactics to exploit customers’ concerns:

- They request personal information such as ID numbers, bank account details, or OTP codes under the pretext of updating records or activating insurance.

- They pressure customers to make urgent money transfers to complete procedures and avoid contract cancellations.

- They impersonate GIC employees and attempt to connect with customers via Zalo, Facebook, or other social media platforms to send contract details, images, or personal documents.

GIC affirms:

- DOES NOT require customers to provide additional personal information if a purchase has already been successfully completed.

- DOES NOT request customers to transfer money to any personal bank account.

- Official communication channels of GIC include:

To protect yourself from scams, customers should take the following precautions:

- Do not provide personal or financial information over the phone unless its legitimacy has been thoroughly verified.

- Stay alert to calls requesting money transfers, especially those from unknown or international phone numbers.

GIC is committed to protecting the rights and interests of our valued customers. We will always be proactive in providing support should any unfortunate incidents occur. At the same time, GIC is continuously reviewing and implementing urgent measures to safeguard customer information and mitigate risks in the future.

If you notice any suspicious signs, please contact GIC’s customer service hotline at 1800 6786 for prompt assistance.

Stay vigilant and share this information with your friends, colleagues, and loved ones to protect personal assets and information from increasingly sophisticated scams.

Best regards,